FAQ | London Property

FAQ – Frequently Asked Questions

Here is a selection of the questions most often asked by our customers. If you have any other questions, please give us a call and we will be happy to help. (FAQ, real estate London – estate services)


– What areas do Jameson Knight Estates cover?

 We feature properties across London, from family houses to city centre apartments. Find houses for sale with our property search tool.

– How long has Jameson Knight Estates been trading for?

Jameson Knight Estates has been trading since 2012. We have over 40 years of experience in the property industry combined.


– Where will my property be seen?

Your listing will be shown on the main property portals: Right Move, Zoopla, Primelocation and On the Market.

– How much is my property worth?

You can easily find out how much your property is worth by using Our Free Valuation Tool. Answer a few quick and easy questions about your property and our tool will compare millions of records to provide you with the most accurate home valuation.

– How quickly can you visit to valuate my property?

We will arrange the visit within 24 hours. As an average, we can normally conduct the home visit within 1-2 days. We offer late hours.

– What letting services do you offer?

We offer two different service packages:

1.Fully managed

2.Let only

faq, real estate London

– What is the difference between the fully managed and let only service?

Let only service includes finding the right tenant, reference checks and collecting deposit, transferring the deposit to the landlord, preparing the tenancy agreement, conducting viewings.

Fully managed gives you the access to the services of our handyman that can repair all issues in your property. We are also taking care of collecting the rent and transferring it to the landlord.

-What are our fees?

Admin fee £75 per person

Reference fee £75 per person (Guarantor FREE of Charge)

Contract £75 per person

Lodging the deposit £25

£500 holding deposit

NOTE: If for any reason you decide not to take the property you will lose your £500, if for any reason the landlords withdraws the property we give you a full refund minus any references we have done. If your reference checks fail you lose your full holding deposit.


INVENTORY FEES (up to a maximum):

Landlord to pay Inventory Check-in fee tenant to pay Inventory Check-out fee

Studio: £135.00

1 Bed: £150.00

2 Bed: £170.00

3 Bed: £189.00

4 Bed: £200.00

5 Bed: £215.00



– What should I do if I want to sell my property?

The first step you should take is to request a valuation. Our valuation experts will visit your property at a time that will suit you. They will look at your property and use their knowledge of the local market to agree an asking price in consultation with you.

– How will you market my property to buyers?

Our team of experts will visit your property at a time convenient to you, take external and internal photos to showcase your property at its best and record measurements for your floorplan. We will also need to commission an Energy Performance Certificate (EPC).

Next, your property will be listed onto all the major property portals, including Rightmove, Zoopla, PrimeLocation and On the Market, and added to our own website.

– How will you manage the process of selling my home?

We are managing the entire sales process on our behalf. All viewings are accompanied by one of our experts, who will present your property in the best possible way to the prospective buyer.  After each viewing you will receive detailed feedback.

Once a purchaser is found and an offer agreed, our experts will continue to liaise with all parties, to ensure that the transaction is concluded in an efficient and quick manner.

– Will you negotiate the offers for me?

As your agents, we will look after all your offers. We can advise and later accept or decline the offers. You are completely in control of how much you want to offer or accept. Once you have an offer on a house accepted; whether you are our vendor or our applicant, we will then produce your memorandum of sale for the solicitors.

– When is the purchaser committed to buying my property?

After we finish dealing with all the enquiries and both parties are satisfied, you can agree a date of completion and sign the contract.

At that point, the purchaser pays a deposit and the sale becomes legally binding.  Your conveyancer will hold this deposit on your behalf until completion.

– What happens at completion?

Completion is your moving day.  Your conveyancer will receive the rest of the purchase price from the purchaser or their mortgage lender and will transfer this to you, alongside the deposit.

In most cases, you will be asked to vacate the property by midday.


– I want to let my property.  What are the Landlord’s obligations?

The legal obligations of a landlord include:

  • Keeping your property safe and free from health hazards. This includes fitting and testing smoke and carbon monoxide alarms and following other fire safety regulations
  • Ensuring all gas and electrical equipment is safely installed and maintained
  • Providing an ECP for your property
  • Protecting your tenant’s deposit in a government-approved scheme
  • Checking your tenant has the right to rent your property

– How do I need to prepare my property before the letting?

We recommend that your property is inspected by one of our experts before the start of the tenancy.

The landlord is responsible for ensuring that the following items are in good working condition and that all the required repairs are conducted.

  • Structure and roof
  • Plumbing
  • Electrics
  • Gas – A Gas Safety Record is required for any gas central heating system, gas supply, and gas appliances. This must be current. We can arrange this on your behalf
  • Appliances – It is recommended that you supply white goods to the property, including a washing machine, cooker, fridge, and freezer.
  • Furniture – It is your choice to rent your property furnished, or unfurnished, but any furniture supplied must meet the current fire regulations

If it is a leasehold, the landlord is responsible for all service and maintenance charges.

The tenant will be responsible for all repairs if damage occurs due to their negligence.


– How can I maximize the chance of a quick letting?

It is the Landlord’s responsibility to ensure that the property is clean prior to the beginning of the tenancy.  It is the tenant’s responsibility to maintain cleanliness thereafter.

It is worth considering if your property would benefit from redecoration. Tenants are not allowed to redecorate during the tenancy unless otherwise agreed in writing by the Landlord.

If you use our Full Managed service, we will carry out regular inspections to ensure that the property is being kept clean.


– What is EPC rating?

EPC stands for Energy Performance Certificate. An EPC gives your property an energy efficiency rating letter from A to G – A being the most efficient and G being the least. An EPC rating can give you an understanding of how efficiently your home uses energy.

We are happy to help you arrange an EPC check.


– How will you market my property to tenants?

Your property will be listed on portals including Right Move, Zoopla, PrimeLocation, and On the Market, it will appear on our own website.  We will put your property in our window display.


– How do you check if a tenant is suitable?

Choosing the right tenant is crucial to delivering a smooth tenancy.

We hire a professional referencing agency on your behalf to carry out references, including a credit check. We will be happy to advise you further on any issues with referencing the tenant.

If the references show the tenant to be unsuitable, we will actively search for and find an alternative tenant.


– What happens to the tenant’s deposit?

By law, all tenants’ deposits must be held in an approved Tenancy Deposit Scheme (TDS) to provide a fair and equitable way of agreeing the return of deposits to tenants.  This provides a mechanism for both the protection of the Landlord and the tenant, should a dispute arise in relation to the tenancy.

Jameson Knight Estates are members of an approved scheme.

FAQ, Real Estate London.

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